Olde Towne Pet Resort Policies

ADMISSION: We reserve the right to prohibit admittance of pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior.  Our Day Camp pets are required to be spayed or neutered by seven months of age.

ESSENTIAL VACCINES: Dogs and cats four months and older require current Rabies and Distemper vaccines.  In addition, we require a current Bordetella vaccine for dogs. We strongly recommend that dogs be vaccinated every six months against Bordetella and annually for Canine Influenza. Once again, up-to-date vaccinations are required for all services.

HOURS OF OPERATION: We provide 24-hour care for pet guests. We are open to the public Monday – Friday, 6:30 AM-7:00 PM; Saturday, 8:00 AM-5:00 PM; Sunday, 11:00 AM-4:00 PM. We close to the public in honor of major Federal holidays.

EARLY & LATE FEES: Our check-out time is 12:00 PM so that we may prepare the suite for the next guest. Our check-in time is 2:00 PM.  Earlier check-ins and later check-outs during business hours will incur a $25 Early/Late Fee for the additional care and services your pet needs during that time.

AFTER-HOURS:  Arrivals and departures outside of standard hours of operation will be charged a $100 After-Hours Fee instead of the $25 Early/Late Fee.  We are unable to accommodate After-Hours arrivals or departures from 10:00 PM to 6:00 AM, nor on days the resort is closed to the public.

MEDICATION ADMINISTRATION: Our Pet Care Supervisors are trained to administer medications and supplements to ensure that your pet receives their medications in a timely fashion.  All medications, and any supplements which require administration, are subject to a $3 fee “per administration.” For example, if 3 medications are administered at the same time, that would only be a $3 charge for a single administration. On the other hand, if we administer a medicine 3 different times during a day, that would be $9. If you have any questions about this, please ask!


Boarding non-peak times: Normal reservations require a minimum one-night deposit.  Deposits are refundable only if cancelled 5 days prior to arrival.

Boarding holidays/peak periods: Our holidays and peak times sell out well in advance and require additional staff and overtime around the clock. For these reasons, there is a minimum 3-night stay with a $5 nightly surcharge and a 3-night deposit requirement. This deposit is refundable if the cancellation is made 10 days prior to arrival.

Grooming Department: Our grooming department is extremely busy and therefore we require that owners provide the groomers with at least 24 hours advance notice if you need to cancel or reschedule your appointment. Otherwise, our groomers lose income since they are on commission. If a client does not cancel or reschedule within 24 hours of their appointment, or if they cannot complete their appointment due to lack of proof of vaccinations, then a missed appointment fee of $40 will be charged to the client.

General: All rates and services are subject to availability and change.  Long-term stays over 30 days are subject to weekly payments.  All clients are required to provide a valid Card on File and authorize OTPR to use said Card on File for all charges related to their visit.

HOUSE SPA BATH & GROOMING: Every canine guest staying 3 nights or more is required to receive a House Spa Bath. This is not included in the suite package but provided at a discounted rate. Our goal is to promote good health and hygiene with pets leaving our resort with our pampering Spa Bath package tailored to a pet’s specific needs. We begin with handpicking one of our top-of-the-line mild cleansing shampoos and hydrating conditioners. Our grooming staff follows up with a brush and blow-out to ensure all coats are shed, tangle, and mat free. Pet’s ears are thoroughly cleaned and nails are trimmed and filed, leaving them in tip top shape from nose to tail.  This full-service pampering session plays a vital role in sending pets home happy, healthy, and looking their very best!

WAIVER OF LIABILITY & MEDICAL NEED: Pet owners are solely responsible and liable for all incurred expenses for their pet during their stay at OTPR, including, but not limited to, illness, damage, injury to itself, another pet, an OTPR staff member, or a member of the public. With admittance, owners accept responsibility for any expenses resulting from any outside treatment, as needed in the event of accidental injury, illness, or symptoms arising during or after a pet’s visit. Please understand that despite OTPR’s commitment to the highest standard of pet care and supervision and to facility design and cleanliness, accidental injury and illness may still occur. In the rare case of an emergency or health concern, we will contact the numbers provided to us, and in the interim, act as the situation warrants.  We shall administer aid and non-prescription treatments, if needed. If we determine veterinary attention is necessary, owners authorize OTPR to take pet(s) to the veterinarian on record; or, to another veterinary hospital if that vet is unavailable.  In the case of an emergency, OTPR will use the closest emergency veterinarian facility.  We will have the vet reach out directly for payment, or, if unavailable, the owner authorizes OTPR to pay the bill on their behalf and agrees to reimburse OTPR.

MEDIA RELEASE: Images or videos of owners and their pets, as well as any testimonials might be taken for social media or marketing material. Signature grants unrestricted use and publishing of any such images.