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Upon admission for services, your signature
acknowledges
your awareness and acceptance of our policies. Thank you for
your trust in allowing us to care for your pet, a member of
your
family and of ours.
PLEASE NOTE OUR POLICIES
ADMISSION: We reserve the right to
prohibit admittance of pets lacking proof of vaccinations,
and/or pets displaying signs of untreated or potentially contagious
conditions, and/or aggressive behavior.
THE ESSENTIAL VACCINES:
DOGS four months of age and older must have up-to-date rabies,
distemper, and bordetella inoculations. If your dog receives
the intranasal bordetella, we ask that this be done at least
72 hours before arrival. CATS four months and older need up-to-date
rabies and the combination vaccine commonly known as "FVRCP."
HOURS of OPERATION: We provide 24-hour coverage of care
for pet guests. Staff is available by phone for your after-hour
needs. We are open to the public as follows: Monday-Friday,
7AM-7PM; Saturday, 8AM-5PM; Sunday, 11AM-4PM. We close in
honor of major, Federal holidays.
LATE CHECK-OUT / EARLY CHECK-IN FEE:
We request that guests check-in no earlier than 2 PM and checkout
by noon so we may prepare the suite for the next guest. Late
check-outs or early check-ins shall incur a fee of $25 for
the additional care and services needed by your pet. We make
every attempt to accommodate requests for extended stays and
early checkins, including the maintenance of waiting lists
during holiday and peak seasons.
DEPOSITS, CANCELLATIONS, & RATES: We accept reservations
with a required, one-night deposit. For reservations cancelled
5 days prior to arrival, we fully refund your deposit. During
holidays and peak season, we require two nights’ deposit,
refundable if cancellations are made 10 days prior to arrival.
We reserve the right to require a three-night minimum stay.
Cancellation of salon and day spa services within 24 hours
of appointment time shall incur a 50% service charge. All
rates and services are subject to availability and change.
HOUSE SPA BATH & GROOMING: Every canine guest staying
3 nights or more must receive our House Spa Bath. (This is
not included in the suite package, but which we provide at
a discounted rate). For spa bath or full-grooming services,
additional labor fees may apply if your pet requires labor-intensive
service, such as under-coat removal or coat de-matting.
FOOD FOR YOUR PET'S HEALTH: Our house food includes
no corn, wheat, or soy (common allergens) and consists of
human consumption-grade ingredients. Designed for sensitive
stomachs, it is particularly excellent for boarding, when
new stimuli may cause digestive upset in some pets, even when
on their own food. If you choose to bring your own food, we
ask that you please prepare each meal's serving size in a
separate baggie for each day of your pet's stay.
WAIVER OF LIABILITY & MEDICAL NEED: In the rare case
of an emergency or health concern, we immediately contact
you. We shall administer aid and non-prescription treatments,
as needed. If veterinarian attention is deemed necessary,
with your consent, we shall take your pet to your veterinarian
of record; or, to a 24-hour, veterinary emergency hospital
if your vet is not available. With admittance, you accept
responsibility for any expenses resulting from such outside
treatment, as needed in the event of accidental injury, illness,
or symptoms, arising during or after your pet’s stay with
us. Please understand that despite OTPR’s commitment to the
highest standard of pet care and supervision and to facility
design and cleanliness, accidental injury and illness may
occur. Pet owners are solely responsible and liable for any
and all actions of their pet during the stay at OTPR, including,
and not limited to, injury to another pet, an OTPR staff member,
or a member of the public.
Grooming, Boarding and Training for Dogs
and Cats - Complete Personalized Services
Please feel free to call or email us if you have questions
regarding our services or regarding special needs of your
pet(s). The following rates and services, effective May 2010,
are subject to availability. To ensure the accommodations
you prefer, we suggest making your holiday-time reservations
in advance. Thank you.
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undercoat and dead hair removal; cool-air fluff dry; water service
and walk breaks.