FAQ

DOG & CAT BOARDING FAQs

 

GENERAL QUESTIONS ABOUT OUR PET RESORT

1. Is there 24-hour coverage of my pet?
2. When are you open?
3. What if I have an emergency and I need to bring in my pet?  How do I reach you?

PET BOARDING QUESTIONS

4. Why don’t you have open or “cageless” boarding?
5. Why would my dog prefer resort boarding with you over a pet-sitter in our home?
6. Why do you require a bath after 3 nights of boarding?
7. What are the day camp hours while boarding?

PET GROOMING QUESTIONS

8. How long does the grooming process take?
9. Why do grooming fees vary?

PET RESORT BILLING OR POLICY QUESTIONS

10. What are the essential vaccines?
11. Why do you have early and late departure fees?
12. Do you have a veterinarian on staff?
13. What is the cancellation policy?
14. Why do you do check in exams?
15. Where can I find your price list (prices), rate card (rates) or cost?

1. Is there 24-hour coverage of my pet?
YES! Staff stays over-night and checks on each and every dog and cat. In fact, the overnight staff submits a report in the morning to ensure that we delivered the previous day’s care and services specifically requested for your pet. Staff members also clean and do laundry while your pets sleep.

2. When are you open?
We are open to the public every day, during the following hours:  Monday- Friday from 6:30am -7pm, Saturday from 8am – 5pm and Sunday from 11am – 4pm.

Additionally, we have 24-hour PetCams so you may check on your pet, too.

3. What if I have an emergency and I need to bring in my pet?  How do I reach you?
During business hours, you can reach us by calling the main number at 888.475.3580.

If your emergency happens to fall after hours, you can reach us on our after-hours phone numbers; Springfield 703.926.7537 and Dulles 703.926.2827.

4. Why don’t you have open or “cageless” boarding?
We designed our resort to provide the utmost in safety and comfort for your pet(s).  In our view, open boarding leaves the potential for dog altercations, the increased likelihood of the spread of communicable illnesses, and the decreased likelihood of a quiet and needed night’s rest.  Olde Towne Pet Resort invested in multiple air-handling systems that allow total and complete air changes in multiple zones, including the common or open areas and the sleeping suites.

Additionally, we aimed to reduce noise by creating sleeping suites for each dog and adding sound-reducing materials to the interior of the walls.

Not all dogs have the appropriate temperament for group play or group sleep. Our staff thoroughly cleans each suite and prepares each suite for your dog or cat.  During, and after a long day of play and activity, we also clean the large day camps and common areas.  If the pets slept in the common areas, we could not adequately clean and prepare them for the next day of play.

After a long day of play and activity, the dogs and cats need their rest in a clean, quiet, environment without distraction.

5. Why would my dog prefer resort boarding with you over a pet-sitter in our home?
Dogs are pack-animals by nature and would prefer to be with other animals and other people than to be left alone at home.  If your dog suffers from separation anxiety, the best antidote is to keep him or her busy, active, and in the company of others.  We aim to de-stress any pet with mental and physical challenges, such as day camp, swimming, conditioning work-outs, agility field play, and socialization. Our cats even enjoy play time.

Finally, in the event of a weather emergency, we maintain a back-up power generator, a supply of bottled water, and share our 4-wheel drive vehicles so that electricity and staff are always here.

6. Why do you require a bath after 3 nights of boarding?
Our boarders participate in a variety of services offered during their stay with us. We insist on one more pamper service before they go home – a spa bath so they go home fresh and clean when you reunite. The spa bath includes Bath (2 washes- top coat and to the skin and rinse, condition and dry), Brush, Nail trim and Ear Cleaning. We offer the spa bath at a reduced rate for boarding dogs.

7. What are the day camp hours while boarding?
Classic 10am-2pm, Preferred 10am-3pm, and Five Star and Luxury from 11am- 5pm.

8. How long does the grooming process take?
Most appointments run at least 2 hours, as they include consultation with the groomer, a spa bath consisting of coat comb-out, two washings, pawicure, ear cleaning, cool-air drying, as well as the hair cut and breaks for water and walks.

The differences in haircut, weight and breed determine the amount of time required. Requests for expedited grooming services for those on a tight time schedule can be accommodated by requesting a straight through appointment with a fee.

9. Why do grooming fees vary?
The breed, weight, coat condition and type of service determine the fees.

10. What are the essential vaccines?
The essential vaccines are current Rabies, Distemper and Bordetella for dogs and Rabies and Distemper for cats.

11. Why do you have early and late departure fees?
Much like a human hotel, we need time to thoroughly clean and prepare the pet suites. Unlike a human hotel, your pet requires our care and attention for any walk, feeding, or playtime and cannot simply wait in the lobby, unattended.  Thus, early arrivals and late departures receive additional services. If your pet goes to day camp on the arrival or departure date, the fee is waived as the boarder day camp fee applies. If your pet is groomed on the departure date, we will waive the late departure fee.

12. Do you have a veterinarian on staff?
Our 24 hour pet care staff is trained to monitor your pet’s health and welfare and administer first-aid treatment while they are in our care, but we are not a veterinarian hospital. Should the situation arise that we feel your pet requires medical attention we will contact you or your emergency contact to coordinate veterinarian services with your pet’s own provider. We are within a close proximity of multiple animal hospitals and clinics in the case of an emergency.

13. What is the cancellation policy?
24 hour cancellation for day services including; grooming, swimming, cardio, agility and iron dog. For boarding, a 5-day cancellation with the exception of holiday periods when a 10-day cancellation applies is required, in order to refund your deposit.

14. Why do you do check in exams?
As you are leaving your pet in our care during your absence, the check in exam lets you tell us about your pet and expectations for their care. This is also the opportunity to tell us about any medications or supplements. There is no additional charge for this nose to tail exam, as this is part of our services for our guests.

15. Where can I find your price list (prices), rate card (rates) or cost?
Our rate card and service costs can be found by clicking here.
To reserve any of our dog or cat boarding suites, click here!